Shipping Policy

At Toysin, we provide FREE shipping on all orders. We aim to get our educational toys into your children's hands as quickly as possible to help reduce screen time.

1. Order Processing & Cut-off Times

• Order Cut-off Time: 2:00 PM (AEST - Sydney Time)
• Order Handling Time: 1–2 Business Days (Monday – Friday)
• Orders placed before 2:00 PM AEST will begin processing the same day. Orders placed after this time, or on weekends/public holidays, will begin processing the following business day.

2. Shipping Estimates & Origin

To ensure we provide the best value and latest range, all orders are dispatched directly from our international distribution center in Guangzhou, China.

• Shipping Method: Expedited International Shipping via 4PX & Australia Post
• Estimated Transit Time: 6–11 Business Days.
• Total Estimated Delivery Time: 7–13  Business Days (Handling + Transit).

3. Supported Destinations

We currently ship to Australia 

4. Shipping Costs, Customs & Duties

• Shipping Fee: $0.00 (Free Shipping worldwide).
• Import Duties: Toysin Pty Ltd covers all international Customs and Duties. There are no hidden fees or additional taxes to be paid upon delivery.

5. Tracking & Notifications

Once your order is dispatched, you will receive a Shipping Confirmation Email containing a 4PX tracking number. You can monitor your delivery progress directly through our site or the carrier's portal.

6. Address Accuracy & Delivery Issues

If a package is returned to us due to an incorrect address provided at checkout, we will contact you to verify the details. Please note that a reshipment fee may apply for the second delivery attempt.

7. Business Information & Contact

For questions regarding your delivery or shipment tracking, please contact our Sydney-based support team:

• Entity Name: Toysin Pty Ltd
• ABN: 46 693 802 201
• Physical Address: 117 Bathurst Street, Sydney NSW 2000, Australia
• Phone: (02) 7239 8888 (Mon–Fri, 9:00 AM – 5:00 PM AEST)
• Email: support@toysin.com.au